HeavenlyCakeangel - Terms & Conditions
At Cakeangel we aim to provide excellence of service and want your experience to run smoothly and to be as enjoyable as possible. Please read the information below as a guide to the service we provide.
Consultations are by appointment only. Appointments can be made by emailing firstname.lastname@example.org or by phone 07834 724452. There is no charge for this service.
Appointments last for one hour and are for a maximum of three persons. I appreciate that you may wish to bring friends or family. At the consultation we will discuss your design ideas and I will sketch some idea for you. I will also provide some cake tasters for you up to a maximum of 3 flavours. After the consultation I will provide you with an accurate quote and a finished design sketch.
If you would like to discuss any aspects of your cake before making a booking you can call me on 07834 724452. Bookings can also be made over the phone without prior consultation or by email.
When booking your wedding cake, we require a £100 deposit. This deposit is non-refundable should you cancel your order for any reason. Four weeks prior to your event you will receive an invoice for the remainder. The balance must be cleared 3 weeks before the collection or delivery of your cake. For occasion cakes 50% of the costs is required at the time of booking and the balance paid 2 weeks before the collection or delivery of your cake. If an order is placed and accepted less than 3 weeks before the delivery date then the whole cost is due in full.
Once the balance has been paid, work will start to commence on your cake. If your order is cancelled less than 21 days prior to the event we will refund 25% of the full amount paid.
Any other refunds are made at our discretion only. We take payment by cash or bank transfer. Details are available on request or can be found on your invoice. Any payments made including deposits are non-transferrable should you cancel your booking.
Delivery and Set Up
It is our usual practice to deliver a wedding cake to your venue at a pre-arranged time. We can also deliver other occasion cakes if requested. Delivery and set up within a 15 mile radius of Shrewsbury is £25 for wedding cakes and £10 for occasion cakes. Delivery charges that fall outside of this can be provided on request. We will liaise closely with your Hotel or event coordinator to ensure that we deliver at the best possible time.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.
You are of course able to collect your cake from my studio and these will be boxed for transportation (cake boxes will be at an additional charge). I will provide full instruction on the care and handling of your cake and would always recommend picking up your cake in a vehicle as tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left the studio.
I am happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes or mini cakes you may also alter the amount of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.
We have some cake stands available for hire so please ask to see these. We have a flat fee of £25 to cover breakages and loss. This is payable with your final cake payment. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. This is because we may need it for another client.
With stand hire we will provide a protective box. Stands MUST be returned in this box. If you choose to return stands via the postal system, you must package appropriately and we take no responsibility for any damage caused by couriers or Royal Mail.
Flowers and inedible items
At the request of the client, cakes sometimes contain inedible items such as brooches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause. We will advise the coordinator at your venue about these items prior to cutting and serving.
We can provide fresh flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. We therefore strongly advise you talk to your florist for advice. Any contamination to your cake is not our responsibility.
We are happy to offer suggestions on cakes that are ‘free from’.
Eggs, nuts, alcohol and wheat are all common requests. Please be aware that nuts are frequently used in our kitchen however not all of our cakes contain them. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.
For your peace of mind Cakeangel is a fully registered food premises. We are also fully insured. We very much look forward to making your cake.