At CakeAngel we aim to provide excellence of service and want your experience to run smoothly and to be as enjoyable as possible. Please read the information below as a guide to the service we provide.

Consultations

Consultations are by appointment only. Appointments can be made by visiting the contact page and filling out the online form. There is no charge for this service. Appointments last for one hour and are for a maximum of three persons. I appreciate that you may wish to bring friends or family. If you would like to discuss any aspects of your cake before making a booking you can call me on 01939 260799. Bookings can also be made over the phone without prior consultation e: heavenlycakeangel@gmail.com

Payment

When booking your wedding cake we require a £150 deposit. For occasion cakes we request 50% of the cost. This deposit secures your chosen date and is non refundable should you cancel your order for any reason. Four weeks prior to your event you will receive an invoice for the remainder. The balance must be cleared 3 weeks before the collection or delivery of your cake. Once the balance has been paid, work will start to commence on your cake. If your order is cancelled less than 21 days prior to the event we will refund 25% of the full amount paid. Any other refunds are made at our discretion only. We take payment by cheque, cash or bank transfer. Details are available on request or can be found on your invoice. Any payments made including deposits are non transferable should you cancel your booking.

Delivery

If requested we will deliver you cake to your venue at a pre-arranged time. Delivery within a 15 mile radius of Shrewsbury is £10. Delivery charges that fall outside of this can be provided on request. We will liaise closely with your Hotel or event coordinator to ensure that we deliver at the best possible time.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.

Setup

We charge a fixed set up cost of £15 for the safe installation of your cake. This is optional but is recommended. Alternatively we can leave your cake with the banqueting team, but we do want to ensure that we leave your cake and table looking beautiful.

Collection

You are of course able to collect your cake from my studio and these will be boxed for transportation. I will provide full instruction on the care and handling of your cake and would always recommend picking up your cake in a vehicle as tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left our studio.

Alterations

I am happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes or mini cakes you may also alter the amount of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.

Stand Hire

We have some cake stands available for hire so please ask to see these. We have a flat fee of £25 to cover breakages and loss. This is payable with your final cake payment. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. This is because we may need it for another client.

With stand hire we will provide a protective box. Stands MUST be returned in this box. If you choose to return stands via the postal system, you must package appropriately and we take no responsibility for any damage caused by couriers or Royal Mail.

Flowers and in-edible items

At the request of the client, cakes sometimes contain in-edible items such as brooches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause. We can provide flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.

Dietary Requirements

We are happy to offer suggestions on cakes that are ‘free from’.
Eggs, nuts, alcohol and wheat are all common requests. Nuts are frequently used in our kitchen however not all of our cakes contain them. Please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.

For your peace of mind CakeAngel is a fully registered and inspected food premises. We are also fully insured. We very much look forward to making your cake.